Refund policy

All NM Crumbs products are made to order and are perishable food items. For this reason, we do not accept returns or exchanges once an order has been delivered.

Order changes
Changes to your order or delivery date must be requested at least 5 days before the confirmed delivery date and are subject to availability.

Cancellations
Cancellations made at least 7 days before the confirmed delivery date may be eligible for a refund.

Cancellations made less than 7 days before the delivery date may not be refundable once ingredients have been purchased or preparation has started.

Order issues
If there is an issue with your order, please contact NM Crumbs as soon as possible via WhatsApp at +65 9816 1535 and include photos where relevant. We will review the issue and assist accordingly.

Refunds
Any approved refunds will be processed back to the original payment method. Processing times may vary depending on the payment provider.